Privacy Policy

Last Updated: 12/11/2026

Rural Lifeline C.I.C. operating as SpArC Theatre (www.sparctheatre.co.uk), is responsible for the personal information we use to manage theatre bookings, send our newsletter and respond to enquiries. You can contact us at liz@sparctheatre.co.uk.

 

Buying Tickets

All our ticket bookings go through TicketSource. It collects the information needed to complete your booking, such as your name, contact details and ticket choices. We can access booking details through TicketSource to manage your booking, help with ticket queries and tell you about changes to a performance. Our lawful basis for this is to fulfil your booking contract. TicketSource needs the required booking details to complete your order. Card payments are handled through TicketSource’s payment process.

We keep booking information in our TicketSource account for seven years from the date of booking. For more about how TicketSource handles your information, see the TicketSource customer privacy policy.

 

Our Newsletter

If you sign up, we use your email address and any name you choose to provide to send you news about our shows and theatre. We use Mailchimp to manage our mailing list and send emails on our behalf. Our lawful basis is your consent. Signing up is optional, and you can withdraw consent at any time using the unsubscribe link in every newsletter or by emailing us.

We keep your subscription details while you’re subscribed. After you unsubscribe, we keep your email address for a period of seven years on a do-not-email list.

 

If You Contact Us

We use your contact details and what you tell us to answer your enquiry or handle your complaint. Our lawful basis is our legitimate interest in responding to enquiries or, for data protection complaints, our legal obligation to handle them. We keep this correspondence for seven years from the date of contact.

 

Website Cookies and Visitor Information

Suggested text:

[Describe any visitor information your website or hosting provider collects, including server logs, cookies, analytics or embedded tools. Say who receives it, why it is used, the lawful basis and how long it is kept. If you have a cookie notice, link to it and explain how visitors can manage their choices.]

 

Information Used Outside the UK

Mailchimp processes newsletter information in the United States. It relies on the UK Extension to the EU–US Data Privacy Framework for covered transfers. Its data processing agreement provides for standard contractual clauses with the UK Addendum where applicable. TicketSource also uses suppliers outside the UK, including for ticket emails. Its UK data processing agreement explains the protections it uses for these transfers. Contact us if you would like more information about these safeguards or a copy of the relevant terms.

 

Your Rights and How to Complain

You can ask us for a copy of your personal information or ask us to correct it. Depending on the circumstances, you can also ask us to delete it, restrict how we use it or provide it in a portable format, and you can object to certain uses. You can object to direct marketing or withdraw your newsletter consent at any time.

To exercise your rights or make a data protection complaint, email liz@sparctheatre.co.uk. We’ll acknowledge your complaint within 30 days, look into it and tell you the outcome without undue delay. You also have the right to complain to the UK data protection regulator.